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“DO US A FLAVOR” Lay's Creates Offline Buzz

Published by Engagement Labs April 17, 2018

One of the brands thoroughly analyzed in Engagement Labs’ recent landmark study is Lays’ chips. Weekly data for online and offline word-of-mouth were[…]

How Dove Earned—and Kept—Conversation Commander Status

Published by Engagement Labs March 22, 2018

Dove keeps achieving online success with marketing that goes beyond product featuresand benefits, such as its “Real Beauty,” “My Beauty My Say,” and “Love[…]

4 Ways to Crush Negative Sentiment and Drive Positive Social Influence

Published by Engagement Labs September 14, 2017

As one of the four key drivers of consumer conversation performance, sentiment is a powerful marketing lever for brands to pull. But a common myth is that[…]

Extensive Study Reveals Little Correlation Between Social Media Conversation and Word of Mouth

Published by Brad Fay & Rick Larkin April 03, 2017

MARKETERS NEEDS TO MEASURE AND MASTER BOTH

One of social media’s key attractions to marketers is the window it provides on authentic conversations and[…]